Date: Friday, October 11, 2019
Time: 10 a.m.-3 p.m.
Jobsite Communications for Foremen and Entry Level Superintendents is the first in AGC of Missouri’s Construction Industry Business Basics, a feedback-driven professional development series tailored to the training needs expressed by the AGCMO community of member companies. This introductory, facilitator-led, 4-hour seminar features individual sessions on electronic communication, nonverbal communication, compliance/legal issues, and crisis management communication. In a highly interactive learning environment, including group discussions and role play, participants engage in situational case studies designed to enhance communication effectiveness and efficiency.
Facilitator: Rita Kiry began her collegiate teaching career in 1996, teaching Business and General Education classes. Prior to teaching, Ms. Kiry had a successful career in Marketing. Along with her husband, Ms. Kiry owns home remodeling and rental businesses. She earned her M.B.A. (International Business) and B.S. (Marketing) at Saint Louis University.
1st Hour: Communication Basics, Introduction to The Communication Model, Group Exercise: Sending and Receiving Messages
2nd Hour: Communication on the Jobsite, Introduction: Business Etiquette and Professionalism – Being an Ambassador for Your Organization, Case Studies: Phone, Email, Text/Electronic Shorthand
3rd Hour: Non-Verbal Communication & Conflict Resolution, Introduction: Channels of Communication, Personal Space, and Dealing with Conflict, Group Exercise: Conflict Situations
4th Hour: Crisis Management, Introduction: Normal Business Operations vs Crisis Situations, Exercise: Not Everything is a Crisis!
Closing Remarks and Course Survey
*Lunch will be provided
AGC of Missouri, Boardroom, 1221 Jefferson Street, Jefferson City, MO 65109
AGCMO Members: $100.00
??? Contact Sarah Wright, Workforce Development Program Manager, firstname.lastname@example.org, 314-678-1401